At Hairsential, we take pride in providing premium-quality hair products. Due to the delicate and hygienic nature of our products, we maintain a strict return policy to protect all customers.
1. Eligibility for Returns
Returns are accepted within 48 hours of delivery under the following conditions:
- The item must be unused, unworn, and unaltered
- Lace must not be cut
- Hair must not be combed, brushed, washed, installed, colored, or chemically treated
- Bundles must remain in their original binding
- Original packaging and tags must be intact
Any item that shows signs of wear, manipulation, odor (perfume/smoke), product residue, or tampering will NOT be accepted.
2. Non-Returnable Items
For hygiene and quality control reasons, we do not accept returns on:
- Installed wigs or bundles
- Custom-made units
- Colored or customized orders
- Sale or promotional items
3. Inspection Process
All returned items undergo a quality inspection before approval.
If approved, a store credit would be issued for your use at our store within a specified period.
We do not issue any cash refunds
4. Exchanges
Exchanges are permitted for:
- Incorrect length
- Incorrect texture
- Manufacturer defect
Customers are responsible for return shipping unless the error was on our part.
5. Order Issues
If you receive a damaged or incorrect item, you must notify us within 24 hours of delivery with clear photos and video evidence.
6. Chargebacks & Fraud Protection
We reserve the right to dispute chargebacks on items that do not meet our return conditions. All orders are documented prior to shipment.
Our Address
835 Railroad Avenue, 150 Pittsburg, CA 94565
Need help?
Contact us at shophairsential@gmail.com for questions related to refunds and returns.